CoinX Investments – Privacy Policy
Last Updated: Friday, August 15, 2025
CoinX Investments (“Company”, “we”, “our”, or “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, platform, and investment services (“Services”).
By using our Services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information
- Name, email address, phone number
- Residential address and nationality
- Date of birth
- Government-issued identification documents (for KYC)
1.2 Financial Information
- Wallet addresses and cryptocurrency transaction details
- Bank account or payment method information
- Investment history and portfolio data
1.3 Technical Information
- IP address
- Browser type and device information
- Operating system and geolocation data
- Cookies and tracking data (see Section 7)
2. How We Use Your Information
We use your data to:
- Process investments and withdrawals
- Verify your identity and comply with KYC/AML regulations
- Provide customer support and respond to inquiries
- Improve our Services and develop new features
- Send transaction confirmations, updates, and promotional offers (optional)
- Detect, prevent, and investigate fraud or illegal activity
3. Legal Basis for Processing
We process your personal data under the following legal grounds:
- Performance of a contract (to deliver our Services)
- Legal obligations (to comply with AML/KYC laws)
- Legitimate interests (to protect our business and users)
- Consent (for marketing communications, where applicable)
4. Data Sharing & Disclosure
We may share your information with:
- Service providers (payment processors, cloud storage providers, compliance partners)
- Regulatory authorities (when required by law)
- Law enforcement agencies (to prevent fraud, terrorism financing, or other crimes)
- Business partners (only with your consent)
We will never sell your personal information to third parties.
5. Data Security
We implement strict security measures to protect your data, including:
- Bank-grade encryption for data transmission
- Multi-signature cryptocurrency wallets
- Two-factor authentication (2FA) for accounts
- Regular security audits and penetration testing
However, no system is completely secure, and you acknowledge that you provide your data at your own risk.
6. Data Retention
We retain your personal data for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal and regulatory obligations
- Resolve disputes and enforce agreements
When no longer needed, your data will be securely deleted or anonymized.
7. Cookies & Tracking Technologies
We use cookies, tracking pixels, and similar technologies to:
- Improve website performance and user experience
- Analyze site traffic and usage patterns
- Personalize content and ads
You can manage or disable cookies in your browser settings, but some features may not work properly.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access and receive a copy of your data
- Correct or update inaccurate information
- Request deletion of your personal data
- Restrict or object to data processing
- Withdraw consent for marketing communications
Requests can be submitted via our contact information in Section 11.
9. International Data Transfers
Your information may be transferred and stored outside your country, including jurisdictions that may not offer the same level of data protection. We ensure appropriate safeguards are in place for such transfers.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on our website with the “Last Updated” date. Continued use of our Services constitutes acceptance of the updated policy.
11. Contact Information
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact: